Our Policy

Personal Data

About These Policies

Hustle is a creative education platform operating in Asia. Hustle Academy, Hustle Institute and Hustle Malaysia are the registered training providers within the group.

For the purposes of these policies, “Hustle”, “Hustle Singapore”, “we”, “us” or “our” collectively refers to Hustle Academy, Hustle Institute, Hustle Malaysia and their respective operating or legal entities, where applicable.

The specific training provider responsible for a learner’s registration, course delivery, payment, refund, certification and personal data will be the provider identified in the learner’s registration form, invoice, receipt, enrolment confirmation, Learner’s Contract or other applicable document (the “Relevant Training Provider”).

Where these policies refer to the “Relevant Training Provider”, this means the particular Hustle Group training provider with which the learner has enrolled or contracted.

Personal Data

Hustle Singapore is committed to safeguarding the personal data entrusted to us by our learners, clients, partners, trainers, employees, and other stakeholders. We recognise the importance of personal data protection and are fully committed to complying with the Personal Data Protection Act 2012 of Singapore (“PDPA”), as well as all applicable data protection regulations and guidelines issued by the Personal Data Protection Commission (“PDPC”).

This Privacy Policy sets out how Hustle Singapore collects, uses, discloses, retains, and protects personal data in the course of providing education, training, consultancy, and related services. By engaging with our services, enrolling in our programmes, or interacting with our platforms, you acknowledge and agree to the practices described in this Privacy Policy.

Personal Data Collected

Hustle Singapore collects different categories of personal data depending on the relationship with each individual.

• Learners — name, NRIC, FIN/passport, date of birth, nationality, gender, contact details, employment information, enrollment records, attendance, assessment results, certifications, payment details, and feedback.

• Corporate clients — company details, billing information, and employee training participation records.

• Trainers — identification, contact information, qualifications, accreditation records, and payment details.

• Employees and applicants — resumes, employment history, interviews, contracts, payroll details, and performance reviews.

• Website visitors — IP addresses, device information, browser data, and usage analytics.

Hustle Singapore collects personal data that is reasonably necessary for legitimate business, operational, educational, and regulatory purposes. For learners and course participants, this may include identifying information such as name, NRIC, FIN or passport number where legally required, date of birth, nationality, gender, contact details, employment information, course enrolment records, attendance data, assessment results, certification records, payment details, SkillsFuture Credit information where applicable, and feedback or evaluation responses.

For corporate clients and business partners, personal data may include company and contact person details, billing information, correspondence records, and information relating to the training participation of sponsored employees. For trainers, facilitators, and contractors, we may collect identification details, contact information, professional qualifications, accreditation records, bank account details for payment purposes, and performance or compliance records.

For employees and job applicants, personal data may include resumes, employment history, interview assessments, employment contracts, payroll details, performance reviews, and attendance records. When individuals visit our websites or interact with our digital platforms, we may also collect technical data such as IP addresses, device information, browser data, cookies, usage analytics, and information voluntarily submitted through enquiry or registration forms.

Purposes of Collection, Use, and Disclosure

Hustle Singapore collects, uses, and discloses personal data for purposes that a reasonable person would consider appropriate in the circumstances. These purposes include administering and delivering training and education programmes, processing enrolments, managing attendance and assessments, issuing certificates, administering government-funded training schemes, communicating course-related information, and providing learner support services.

Personal data is also used for operational and administrative purposes such as internal record-keeping, billing and payment processing, responding to enquiries or complaints, conducting audits and quality assurance reviews, managing compliance obligations, and ensuring the effective operation of our business.

Where permitted under the PDPA, personal data may also be used for marketing and engagement purposes, including informing individuals about upcoming courses, events, or initiatives, sending newsletters or promotional communications, conducting surveys, and improving our services. Individuals may opt out of marketing communications at any time.

In addition, personal data may be collected, used, or disclosed where required for legal, regulatory, or compliance purposes, including compliance with SkillsFuture Singapore and other statutory bodies, responding to lawful requests from public authorities, investigating suspected misconduct, and protecting the legal rights and interests of Hustle Singapore.

Consent

Hustle Singapore collects, uses, and discloses personal data only with an individual’s consent, unless otherwise permitted or required under the PDPA. Consent may be obtained explicitly through written or electronic means, or implicitly when personal data is voluntarily provided for a clearly stated purpose.

Individuals may withdraw their consent at any time by contacting us (or emailing us at hello@hustle.com.sg). However, withdrawal of consent may affect our ability to continue providing certain services, particularly where personal data is necessary for regulatory compliance or contractual obligations.

Disclosure of Personal Data

Hustle Singapore does not sell personal data. Personal data may be disclosed to third parties strictly on a need-to-know basis and only for purposes consistent with this Privacy Policy. Such third parties may include government agencies, trainers and assessors involved in course delivery, IT service providers, payment processors, professional advisors, and corporate clients for employer-sponsored training.

All third parties are required to handle personal data in a manner consistent with PDPA requirements or to provide a comparable level of protection.

Protection and Security of Personal Data

Hustle Singapore does not sell personal data. Personal data may be disclosed to third parties strictly on a need-to-know basis and only for purposes consistent with this Privacy Policy. Such third parties may include government agencies, trainers and assessors involved in course delivery, IT service providers, payment processors, professional advisors, and corporate clients for employer-sponsored training.

All third parties are required to handle personal data in a manner consistent with PDPA requirements or to provide a comparable level of protection.

Retention of Personal Data

Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable laws and regulatory obligations. When personal data is no longer required, it will be securely destroyed, deleted, or anonymised to prevent unauthorised access or use.

Accuracy of Personal Data

Hustle Singapore makes reasonable efforts to ensure that personal data in our possession is accurate and complete. Individuals are encouraged to notify us of any changes to their personal data so that our records may be kept up to date.

Cookies and Online Technologies

Our websites may use cookies and similar technologies to improve user experience, analyse website usage, and support marketing and analytics activities. Users may manage or disable cookies through their browser settings, although doing so may affect website functionality.

PDPA Compliance and Data Protection Officer

Hustle Singapore has appointed a Data Protection Officer (“DPO”) to oversee compliance with the PDPA and this Privacy Policy. The DPO is responsible for handling PDPA-related enquiries, consent withdrawal requests, access and correction requests, and complaints relating to personal data.

Updates to This Privacy Policy

Hustle Singapore reserves the right to update this Privacy Policy from time to time to reflect changes in legal, regulatory, or business requirements. The latest version will be made available on our website and will take effect upon publication.

Governing Law

This Privacy Policy is governed by Singapore law.

Refund Policies

Payment of Course Fees

• Full payment of all applicable course fees and Goods and Services Tax (“GST”), whether based on the full course fee or the net course fee after applicable government subsidies, must be made on or before the commencement of the first lesson.

$30 Registration Deposit

• The $30 registration deposit is refundable only where a written cancellation or withdrawal request is received by Hustle Singapore at least 14 calendar days before the scheduled course commencement date. Where notice is received fewer than 14 calendar days before the course commencement date, the $30 registration deposit shall be strictly non-refundable, regardless of the reason for the cancellation or withdrawal. This includes, but is not limited to, illness, medical appointments, work commitments, travel arrangements, personal emergencies or changes in availability.

Course Fee Payments and Course Fee Top-Ups

• All self-funded course fee payments and cash top-ups made towards a course are final and non-refundable once payment has been made.
  
  For the purposes of this policy, “self-funded course fee payments and cash top-ups” refer to any amount paid directly by the learner, or on the learner’s behalf, that is not paid using SkillsFuture Credit or the Post-Secondary Education Account (“PSEA”). This applies regardless of whether payment is made by cash, PayNow, credit or debit card, bank transfer or any other payment method.
  
  Where a learner is unable to attend the registered course or intake, the learner may request to transfer the amount paid to another available course or intake offered by the Relevant Training Provider. All transfer requests are subject to course availability, eligibility requirements and approval by the Relevant Training Provider.
  
  Where the replacement course has a higher payable course fee, the learner must pay the difference before the transfer is confirmed. Where the replacement course has a lower payable course fee, the difference will not be refunded or paid out in cash.
  
  No cash refund will be granted due to non-attendance, withdrawal, non-completion, failure to attend the first or subsequent lessons, illness, work commitments, travel arrangements, personal circumstances or any other learner-initiated reason.
  
  The transfer option is provided as an alternative to a refund and does not create an entitlement to a cash refund. Nothing in this policy excludes any refund or remedy that the Relevant Training Provider is required to provide under applicable law.

Cancellation by Hustle Singapore

• Where a course is cancelled by Hustle Singapore due to insufficient enrolment, operational requirements or unforeseen circumstances, learners will receive a full refund of the registration deposit and course fees paid for the cancelled course.
  
  A postponement, rescheduling, change of trainer, change of venue or reasonable change in delivery mode does not constitute a cancellation of the course. Hustle Singapore reserves the right to make such changes where reasonably necessary and will inform affected learners in a timely manner.
  
  Nothing in this policy excludes any refund or remedy that Hustle Singapore is required to provide under applicable law.

Learner's Contract

Policies, the Learner's Contract, course-specific terms, enrollment forms, declarations, and acknowledgements together constitute the contractual agreement between learner and academy. Enrollment signifies agreement to these policies and the Learner's Contract governing participation, assessments, payments, refunds, conduct, certifications, and administration throughout the program.